Hill Robinson Innovates as it Introduces New 24/7 Emotional Support Helpline for Yacht Crew

Hill Robinson, an acclaimed name in yacht management, has made a significant stride in safeguarding the emotional wellbeing of crew working in the yachting industry. By commissioning the International Seafarers’ Welfare and Assistance Network (ISWAN) to provide a bespoke, confidential support service, the firm opens a new chapter of caring for personnel onboard its managed yachts, offering a 24/7 avenue of non-judgmental listening and empathetic assistance, including for individuals potentially at risk of harm. This unprecedented support system aims to mitigate the unique pressures that come from life at sea and the working environment on yachts, creating a safe space to discuss both personal and professional concerns.

Simultaneously, this bespoke crew helpline lightens the load on ISWAN’s SeafarerHelp and YachtCrewHelp operations, allowing the network to continue providing essential welfare services to a broader spectrum of maritime professionals. Furthermore, the partnership will provide Hill Robinson with anonymised health and safety reports from ISWAN, offering deep insight into the well-being challenges and needs of their crew. Consequently, the firm can devise targeted, preventative measures to further bolster the safety and productivity of their teams.

Hill Robinson’s Chief Operating Officer, Paul Cook, asserts that prioritising the ‘human element’ not only fosters a more respectful, supportive environment on every yacht but also creates stronger, safer and more successful crews.